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We are sorry that you received a faulty item!
Please contact customer support here and provide photo evidence of the fault and we will work quickly to get this resolved for you.
Please do not return any damaged goods unless advised by a member of our support team, it may result in a slower resolution time.
All claims for parcels arriving damaged or incorrect must be made within 24 hours of the delivery date.
If something isn’t quite right, you can return your item within our returns window by registering it through our returns portal. The portal guides you step by step and confirms everything you need.
For international orders, returns are sent back using a courier of your choosing, giving you flexibility over how you send your item.
Once your return reaches our warehouse, we’ll process it within 10 working days.
*View full returns policy here.
Passo 1
Go to our return portal, (click on Make A Return below)
Passo 2
Go to our return portal, (click on Make A Return below)
Passo 3
Go to our return portal, (click on Make A Return below)
Passo 4
Securely package your item and send it back to us.